Delivery & Returns
UK Delivery Options
UK orders for delivery to a UK address have two (2) delivery options – home delivery or club delivery. Please see below for further information about UK delivery options.
We try to aim to dispatch all goods we have in stock as quickly as possible regardless of the delivery service selected, and if possible within 10 working days. These lead times can change for bespoke made items and during the months of July and August when we are at our peak season with school orders. We will endeavour to keep your Club/School representative informed with delivery dates.
Home Delivery – This is our standard delivery option, unless specifically instructed (see below) the site will automatically provide this service. Our usual delivery service is via Royal Mail 2nd Class Post, however on occasions a courier company (APC Overnight) will be used. All courier parcels will require a signature on delivery to ensure a safe traceable receipt of your goods. If you are not available to collect and sign for your parcel a calling card will be left for you to arrange collection/redelivery in the usual way. If you have special requests regarding leaving your parcel in a secure place please include these in the “special instructions” when proceeding with your order we will do our best to ensure our carriers adhere to these instructions.
Free Delivery For Schools – All School orders are currently subject to FREE HOME DELIVERY during the curent Covid 19 Government restrictions. Your order can be delivered to the relevant school if requested PLEASE CHECK WITH LIST BELOW THE SCHOOLS THAT DO NOT ACCEPT SCHOOL DELIVERIES this can take longer than the 10 working day delivery as we deliver to schools when we have bulk orders for that school It then becomes your responsibility to collect your parcel from them. Please ensure that you provide as much detail as possible (pupil name/class/age etc) on your order (please use the special instructions section of the order form) so that your delivery can be carried out as quickly as possible.
Fulston Manor School Sittingbourne, Haverfordwest High VC School, St Anselms Canterbury, Chatham and Clarendon Grammar School, St Lawrence College Ramsgate, Upton School, do not accept SCHOOL DELIVERIES
Free Club Delivery – (PLEASE NOTE FOR CLUBS DURING OFF SEASON CLUB DELIVERIES WILL TAKE CONSIDERABLY LONGER TO DELIVER) After typing in club your items will then be dispatched with a number of other CLUB deliveries to your Club representative. this can take longer than the 10 working day delivery as we deliver to clubs when we have bulk orders for that club. It then becomes your responsibility to collect your parcel from them. Please ensure that you provide as much detail as possible (pupil name/class/age etc) on your order (please use the special instructions section of the order form) so that your delivery can be carried out as quickly as possible.
This service is only available for clubs who have designated points of contact who have agreed to take responsibility for collated orders.
Delivery of bespoke items
If you order goods which are “made to order” we will try to provide lead time information on the individual product information, this can sometimes apply to certain brands of teamwear, particularly playing kits. Lead times can vary between brands and at different times of the year and as products are generally manufactured abroad can be subject to unpredictable delays in shipping, however we will endeavour to keep your school/club representative informed should this situation arise.
Split delivery
On rare occasions, we may need to split the delivery of your order into parts based on stock availability. If you have requested club/school delivery the back ordered items we will sent via the school PE department/club representative as per your original order. For orders with home delivery these items will be delivered via Royal Mail Signed for Post. Once again, please ensure that as many details (pupil name/class/age etc) are provided in the special instructions section of the order from so that your delivery can be carried out as quickly as possible.
Collection from our warehouse
Our showroom in Manston is open between 9.00am – 4.30pm Monday to Friday.
Missing Items from order
On receiving your order you find there are items missing that you have not been notified about either on the delivery note or prior to receiving your items you need to contact us within 7 days to inform us of any missing items.